Cannot access iCloud.com using NOW Broadband Wifi

[ssray23]

Hi,

Woke up to a weird issue this morning. 

I am trying to access iCloud.com on Chrome/Edge browser on my Win 11 laptop connected to NOW Broadband Wifi connection. 

I get the a pop-up that says "iCloud encountered an error connecting to the server". However, if I connect my Win 11 laptop to a mobile hotspot WiFi, iCloud works without any issue on these browsers! So it must the Wifi connection through the NOW Broadband router. 

Things I tried so far:

• Apple Chat - > useless , no solution provided
• Restarted NOW Broadband router - No luck
• Cleared cache on Edge and Chrome browsers - no luck
• Checked that Parental Controls / Broadband Buddy are turned OFF
• Restarted Laptop - no luck

Just to add, I am able to access iCloud through my iOS device (iPhone) connected to the same NOW Broadband Wifi.

Any clues how to solve this issue?

Thanks in advance

Roy 

[gavs82008]

@ssray23 

Did you try a factory reset to the router?
https://help.nowtv.com/article/improve-broadband-speed

Give the broadband team a call. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[ssray23]

@gavs82008 : Tried resetting my router as per instructions, but the same issue still persists 😞

[ssray23]

I have contacted the Broadband Support Team for further help.

[RoyB · Accepted solution]

@ssray23 

Try Firefox.

[ssray23]

Thanks @RoyB . This solved the issue!

Goodbye Edge, Welcome Firefox!