Broadband

[Kath-1976]

Hi there, I'm currently with Sky for my broadband and they agreed that I could leave and switch to Now - who I have cinema with.
I'm interested in the 100mb for £24 per month on an 18 month package. I 
I called Sky this morning and they told me to call Now.
I just did that, spoke to an incredibly rude man called Tyson - who wouldn't let me set anything up, told me Sky are lying to me and wouldn't let me speak to a manager.
Can anyone advise on how I get this set up?

[gavs82008 · Accepted solution]

@Kath-1976 

Can I assume you're talking about this?
https://www.sky.com/broadband/buy/now-powered-by-sky?dcmp=ssf-now-disc-ff100

As you can see both links only take you to Sky. 
https://help.nowtv.com/get-in-touch/now-broadband-calls/now-powered-by-sky

More importantly the first link even says they will deal with NOW for you!!

3. Will you contact my current provider to cancel on my behalf?

If you're with BT, TalkTalk, EE, Vodafone, Plusnet or NOW; we'll contact your provider for you.

[Kath-1976]

@gavs82008 

Thank you for your advice. I can't seem to get anywhere!

Might just try shopping around. Thanks again 

[Jayach]

@Kath-1976 

Are you sure FTTP (Full Fibre) is available at your address?

If it is you should be able to set it up on-line, no need to call anybody.

Just use the link provided by @gavs82008, but already being on Sky may complicate things. 

Edit: Why would you want to leave Sky, just to join "NOW Powered by Sky", it is basically just Sky as far as I can see.

[RoyB]

@Jayach @Kath-1976 

I think it saves a couple of quid a month. But the price of the saving is having to deal with incredibly rude people called Tyson - or possibly something else, as this is not the first report we have had of Now’s standards slipping due to the changes in support arrangements.

@Kath-1976 you might want to put in a report about what happened there via:-

https://help.nowtv.com/article/how-to-make-a-complaint

as I am sure Now will wish to prevent a repetition.