22-02-2024 10:34
Hello, downdetector shows there are lots of now broadband outages in London and through the country - but tech check says mine is fine and it's a home set up problem - anyone else?
22-02-2024 14:18
@Broadbanddown
Broadband staff won't be coming onto help. See this link.https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for
Below are some standard things you can and probably have done before calling the team.
Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed
This link also shows any planned outages as well wide spread faults.https://help.nowtv.com/service-status
You need to call the broadband team. See link for number.https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
Also when you report it and only when you report it you’ll no doubt be in line for compensation.https://help.nowtv.com/article/auto-compensation
