03-09-2019 13:07
Hi
I have a Samsung smart TV that the NowTV sites says supports NowTV. In the Samsung apps there is no trace of NowTV. How do I get it there so I can select it?
(My NowTV account is ok as it works on iPad and phone, also I signed up to a Samsung account)
thanks for advice
Solved! Go to Solution.
03-09-2019 18:18
Hi @Anonymous User
That is an older model E series Samsung Smart TV which is identified by the letter E and does not support the NowTV App.
I believe Samsung Smart TV's that support the NowTV App starts from the J series.
My Dad owns a H series Samsung Smart TV and his television is also not supported when it comes to the NowTV App inbuilt into the TV.
Where my Dad uses a NowTV box with his Samsung TV.
Have a read of this linked help article below on ways to watch NowTV (click the green drop down arrow on the article to expand the on screen information).
https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv
If you don't own a suitable device from the list, maybe consider a NowTV smart stick ?
03-09-2019 18:11
03-09-2019 18:18
Hi @Anonymous User
That is an older model E series Samsung Smart TV which is identified by the letter E and does not support the NowTV App.
I believe Samsung Smart TV's that support the NowTV App starts from the J series.
My Dad owns a H series Samsung Smart TV and his television is also not supported when it comes to the NowTV App inbuilt into the TV.
Where my Dad uses a NowTV box with his Samsung TV.
Have a read of this linked help article below on ways to watch NowTV (click the green drop down arrow on the article to expand the on screen information).
https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv
If you don't own a suitable device from the list, maybe consider a NowTV smart stick ?
03-09-2019 18:24
03-09-2019 18:28
Hi @Anonymous User
The NOW TV app is currently available on 2015 and later Samsung TVs, except for Samsung Serif models, which don't support NOW TV.
How do I know if I have a compatible TV?
Just look at the model number – if there’s a J, K, L, M, N, Q or R in the middle, then you should have a compatible TV.
03-09-2019 18:33
26-11-2019 23:20 - edited 26-11-2019 23:22
There’s no app for my brand new 2019 UE70RU7020 which has an R in the middle - is this supported? Edit never mind I found by searching the App Store!
27-05-2020 16:40
I have model UE50NU7400UXXU but I can't seem to find the app in app store.
30-05-2020 14:58
I have the same model and likewise it says its unsupported, it's a 2019 model so I cant see why not?