30-03-2017 18:40 - edited 30-03-2017 18:40
Hi- is there someone at NOw TV who can answer this? Or a phone number I can call? This is really frustrating. I just bought anew TV Samsung LED model T28E310 and have plugged in my new Now TV box and it's not working. Will I have to return the Now TV box and get a refund?
30-03-2017 19:04
Hi and welcome to the forum @Anonymous User,
First things first: -
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!
Cheers
30-03-2017 22:11 - edited 30-03-2017 22:13
Have you got an aerial splitter sorted?
ie one output lead to your SAMSUNG, the other output goes to back of NOW box.
Only certain SAMSUNG TV's supported with the NOWTV app; hence the earlier question.
Once you complete the NOWTV box set up, look in the SAMSUNG's settings/ APPS;
do you see a NOWTV logo?
Ensure SAMSUNG it set to auto updates (for software).