23-05-2022 17:21
Hi all
My now tv has stopped working on my tv. It was working fine yesterday but now when I load up a program to watch it loads then cuts off and doesn't so any error messages. I have uninstall the app and then reinstalled it but still not work. Has anybody got any ideas on what could do next. Thanks
23-05-2022 18:04
I have exactly the same issue on my TV. Unfortunately I have no idea how to fix it. I have also reinstalled the app but still no
23-05-2022 19:38
Now tv loads, go too choose a programme I hear the programme for a second then a white screen and back?? What am I paying for? Help
23-05-2022 19:52
I have exactly the same problem - app appears to be working fine, content starts to load as normal and then the screen snaps back to the homepage. No content will load. Working fine yesterday; has only started today.
Please help someone at Now TV!
23-05-2022 19:55
Can someone please sort this, as their is no phone contact anymore!
23-05-2022 20:37
@Majudaem @Anonymous User
There is no such thing as a phone number for TV memberships. It’s either live chat or email support.
Live chat by clicking “chat online” within the green box and not “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
Email address for support in the below picture.
23-05-2022 20:42
I have spoken with NOW via live chat they advised me to check that my Samsung TV has the latest updates. My automatic update on the TV was switched off so I am going to see if by downloading the most recent update it will sort the issue out
23-05-2022 21:20
I have tried that it doesn't work
23-05-2022 21:51 - edited 23-05-2022 21:57
I also have the same issue, tried unplugging etc but no joy, just get a Flash of the content the a Flash of White with a back button appearing then back to the selection menu, other apps are working fine