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Tania2
First Poster

Now tv not working on LG TV

Hi can anyone help with an issue I am having with now tv on my LG tv. I can log in and it brings up the home screen and I click on a episode and it does not show a picture, all I have is sound with the watch now  on the screen with no picture at all. Really frustrating 😡

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SeeMoreDigital Champion 5
Champion 5

Re: Now tv not working on LG TV

Hi and welcome to the forum @Tania2,

 

Sorry to hear you're having problems. In order to help you, can you please provide the following information: -

  • Are you an existing or brand new NOW TV subscriber?
  • If you are an existing subscriber, when did you start having issues?
  • What's the 'Model' number of your 'smart' television?
  • What's the 'Software Version' number? of your 'smart' television?
  • What's your NOW TV 'app' version?
    [Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen...]
  • If you have an webOS based LG television, have you tried deleting and re-installing the NOW TV app?
  • How is your 'smart' television connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • Who is your ISP (Internet Service Provider)?
  • Are you running any form of VPN (Virtual Private Network)?
  • Have you tried re-booting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power)?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us and/or the NOW TV developers to work out a solution for you!

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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mcbridep
First Poster

Re: Now tv not working on LG TV

Hi.  I am also having this issue since yesterday on LG tv.

i subscribed to NOW TV about a month ago.  

Everything was working fine until yesterday.  

Model number is 55UH950V-ZA

Not sure how to find software version

There is no app version on top of screen

I have tried to delete and reinstall but it doesn't work

Ethernet connection

Virgin is the service provider

Have not tried to reboot router

 

I have access through other devices.

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https://community.nowtv.com/t5/NOW-TV-Service-Status/Issu...

https://community.nowtv.com/t5/NOW-TV-Service-Status/Issue-watching-NOW-TV-18-7-2017/m-p/434203#M475 there's an ongoing issue across devices

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SeeMoreDigital Champion 5
Champion 5

Re: Now tv not working on LG TV


@mcbridep wrote:

 

Not sure how to find software version

 


Hi @mcbridep,

 

For future reference here's what you need to do: -

 

  • Access the 'settings' area of your TV.
  • Navigate down to 'General' and right click.
  • Navigate down to 'About This TV' and click 'OK'
  • The 'Software Version' is stated on the first line.

 

It's important that you always have the newest version of the TV manufacturers software installed.

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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