Just bought the new Apple TV 4k, in an attempt to be rid of the wretched Samsung TV apps. So far I've got as far as "Sorry, Now TV is currently unavailable", with a Retry button that does nothing.
I bought the Entertainment package too, but can't watch anything due to this. I refuse to use the Samsung TV app as it constantly crashes or flat out doesn't work. So far, I'm starting to think that it's just an issue with Now TV being a trainwreck.
The only other threads I found suggested removing PiHole, adblock, and something to do with a BT Smart hub. None of these apply to me as it's all on stock settings with a Virgin Hub 3.
What tops it all off is the fact that this very website has a chat button that does not work. Sky have blatantly added a fake chat button just to make you even more angry at the lack of support for their products.
At this point it would be less frustrating to just buy an iPhone and stream shows from dodgy sites. This is about as calm as I'm capable of being given the ineptitude of the company.
Solved! Go to Solution.
Here's another thing that can cause this error message on an Apple TV and other devices using the NOW App.
just to resurrect this old post, I was experiencing this issue very recently, obviously not attributed to the app version or new Apple hardware.
my issue was caused by strict DNS on my router, sending DNS to a ‘safe’ family oriented DNS provider. I changed this back to the Google 188.8.131.52 and 184.108.40.206 and the problem immediately resolved itself.