15-02-2017 14:05
Can't sign into Now TV since resetting my Apple TV 3. I can sign in to the app on my iPhone, on Playstation and on my laptop but not on Apple TV. I have tried resetting my password and deleting Apple TV from my list of devices, still no joy.
Solved! Go to Solution.
20-02-2017 12:32
Are you getting the 'username/password not recognized' message?
If so, a lot of black now tv box owners were getting this, the problem was (thanks to user Vyeking for finding a workaround) when using a password that contained a special character (% +, etc), try a password without a special character to see if this resolves the issue.
20-02-2017 9:32
@Anonymous User wrote:
Can't sign into Now TV since resetting my Apple TV 3. I can sign in to the app on my iPhone, on Playstation and on my laptop but not on Apple TV. I have tried resetting my password and deleting Apple TV from my list of devices, still no joy.
@Anonymous User
Hi Akin
Welcome to the forum
When trying to log into the AppleTV are you using your email address or username? Or have you tried both?
Also is other apps working on the AppleTV and is the software up to date
Thanks
Aaron
20-02-2017 12:32
Are you getting the 'username/password not recognized' message?
If so, a lot of black now tv box owners were getting this, the problem was (thanks to user Vyeking for finding a workaround) when using a password that contained a special character (% +, etc), try a password without a special character to see if this resolves the issue.
20-02-2017 12:34
@Anonymous User wrote:
Hi Aaron,
Yes I have tried both my email address and username. The AppleTV software is up to date and all other apps work, e.g. Netflix.
Thanks
Akin
@Anonymous User Could you try the suggestion given by @Anonymous User and let us know how you get on
Thanks
Aaron
20-02-2017 16:50
Thanks. Password without special characters did the trick.