26-07-2018 8:35
I have an LG smart blu ray player which allows me full access to NOW TV. Everything has been working fine until the last 2 days. Now when I launch the app all I get is 'Cannot access this service'. This player was purchased because its one of the few smart blu ray devices that provides full NOW TV connectivity. The app works well on my ipad but I want to watch live sports on a large screen. Has anyone out there experienced this problem. I have contacted NOW TV help through an email and am waiting for a reply. Very little help from LG.
26-08-2018 18:14
Looks like LG need to do an update to fix this?
06-09-2018 18:08 - edited 06-09-2018 18:09
I bought the LG BP350 so my son can watch his favourite shows as we cant access Now TV through our BT YouView box and £80 later, I get ‘cannot access this service’ . Not impressed; come on NOW TV - sort it out.
07-09-2018 20:08
I have been trying to access Nowtv on my LG to all afternoon but keeping a message saying that it is not loading. No help back from Nowtv
07-09-2018 22:04
I am having the same issue on my LG BP 440 Blu Ray player. Started happening at the same time as I switched over to Now TV Broadband at the end of July 2018. I've updated the player's firmware via the LG website.
When will this issue be fixed?
12-09-2018 12:48
Same here!!! Does anyone have a fix for this yet please?
09-10-2018 19:57
I've been getting the "can't access service" message come up on my LG blu ray player for about 2 weeks now, is this a Now TV issue or LG issue?
09-10-2018 20:23
Would suggest contacting LG
09-10-2018 22:29
its not being renewed i had e mail off now tv after i complained the app deal with lg is now no longer being updated as such i got a now tv stick free which i thought was great solution.... just a shame i had used the full month movie code id paid for and then cancelled because couldnt watch it lol...
17-06-2019 20:05
Has anyone managed to solve this yet? I have an LG BD350 Blu-ray Player and since updating the LG software, the NowTV app has disappeared. One of the main reasons that I bought the player was because of the ability to play NowTV. It is still advertised by Currys as including NowTV.