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AdamGrant84
Advocate

ITVhub app won’t load

Hi there is anyone else having problems loading up ITVhub. It was working this afternoon I was watching the afternoon quizz shows. Turned it off after The Chase had finished but then tried to go back on to watch emmerdale and it will not load up. I click on it and it starts to load but takes me back to my homepage. I tried resetting the box and turn it off and on again multiple times and it still won’t work. Anyone else having issues?

8 Replies
Jo72
Advocate

yes I'm having the same problem. Tried everything but still nothing. Everything else seems to be working fine.

neil21
Advocate

hi am having same issue

JuneTango
Advocate

I’m having the same problem.

can anyone assist?

gavs82008
Legend 5
Legend 5

@JuneTango @AdamGrant84 @neil21 @Mjo2207 @Jo72 

That is a question for ITV Hub viewer relations. 

 

https://itv-vs-hub.kustomer.help/en_us/contact/hub-form-3-r1aKWUZS8

 

Or the ITV hub phone number 

0344 881 4150

FYI that I do not work for NOW, just a NOW customer trying to help
Mjo2207
Observer

Same for me. Tried resetting box, restarting internet hub. Still nothing! 

gavs82008
Legend 5
Legend 5

@Mjo2207 @AdamGrant84 @Jo72 

 

Have you tried to set the device back to factory settings? 

Otherwise check out the reply in this thread

https://community.nowtv.com/t5/Off-Topic-Chat/Itv-hub/m-p/551563#M18646

FYI that I do not work for NOW, just a NOW customer trying to help
Jo72
Advocate

Mine has just randomly reloaded and I'm back in!

Mjo2207
Observer

Snap, we are back up and running. It did this a few months ago as well.