Showing results for 
Search instead for 
Did you mean: 

Set top boxes & Smart TVs


FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku

Simon-J by Community Manager
  • 5 replies
  • 8 thanks

Samsung TV app “Unable to load video”

New Samsung Q7 series TV. App comes pre-installed and you can’t delete it. Logged into my NowTV account but every time I try to watch a video get the “Unable to load video” error. Tried across films and entertainment. Tried other fixes suggested on t...

Unknown Page Error

Hello! I keep getting a white screen when loading app on my Samsung TV. Tried the exit and reload option but then it shows ‘Unknown Page Error’  Something’s not right. Give it a moment, or check internet connection BACK.  Any suggestions? 


1. I have "Fire TV Stick Lite" which is listed as a supported device on the Now TV website.2. I have Exertainment passes with Now TV in my account.3. I have 4 spare slots in my Now TV devices.4. My Now TV account works as I am able to watch content o...

Can't remove subtitles

I am watching Gold on an LG TV using the Now TV app.  This morning every programme (and some adverts) appear to be being broadcast with subtitles.  I can't find a way to turn them off.  No other channels are affected. I have checked the TV settings a...

Android TV

Hi everyone I was wondering why the Now TV app is limited only to Sony Android TV?How about other Android TVS like Nivida Shield Pro or The New Chromecast with Google TV?Other Major streaming services is already available like BT SPORTS,BBC & ITV? Si...

Amazon Firestick 4K + 5.1

I'm having a frustrating issue with the NowTV app on the Amazon Firestick 4K where is doesn't output 5.1 correctly most of the time. It does work sometimes, after I play around with some settings though.Most annoying is that unless it is outputting t...

Reset device limit please

Can you please reset my device as the was error made due to all my devices being deleted I now can’t access my now tv due to the device Swap limit I wasn’t aware of I know need to wait for the next calendar month to watch my now tv I was not aware th...

Akhi235 by Advocate
  • 1 replies
  • 0 thanks

Resolved! No commentry

When i buy a sports pass everything works as it should until kick off.  I can here the players shouting and the noise of the game but no commentry.If i switch to another match on different sky channel the same bit if i go to sky sport news full sound...