14-02-2015 19:50 - edited 14-02-2015 19:51
When I login on the LG tv it says that there is a problem with the username and password, I have tried it over 10 times now and it won't work however I have managed to log on first time via the computer. I am checking each time that it is correctly typed in but it won't work. We have been using the free trial and we have 8 days left. It has worked fine until now. Please help!
16-10-2015 21:29
17-10-2015 11:16
Hi Mike,
First things first, in the interest in collecting information: -
What's your LG televisions 'model number' and 'Software Version'?
What's your NOW TV 'app' version?
Have you tried your LG televisions 'Intialization of App' option (if available)? Which can be found via: Support '?' -> Initialization of App...
How is your LG television connected to the internet. Is it via a wired or wireless ethernet connection?
Cheers
17-10-2015 13:04
My bad, software update worked. Thanks.
19-10-2015 13:09
Hi @Anonymous User @Anonymous User
Thank you for getting in touch, sorry to hear you're having issues with your LG TV. Can you both try the intialisation of premium steps here please.
Cheers
Ranj
NOW TV Team
17-10-2015 12:53
Same here, what seemed to be an update now means the app on LG doesnt work. Still getting the error code three days running. Joke.
Is there a patch coming NOW TV?
17-10-2015 17:09
02-11-2015 21:13
05-11-2015 10:36
Hi @Anonymous User
Thanks for getting in touch, sorry to hear you#re still having issues with the LG TV. Can you let me know what happens when you try to view? Are you getting an error message when playing out? signing in? Any information will be great and we can look into this further.
Cheers
Ranj
NOW TV Team
16-01-2016 18:08
17-01-2016 17:23
Hi @Anonymous User,
Thanks for posting.
Please try the following:
Change your password so it dosn't contain any special characters and try logging in again.
Verify that the username is the same by checking it on the phone your logged into.
Depending on your model of TV you should be able to see a settings menu
Go to support > Update software
Then go to support > initialization of app
Try this and come back to us if it dosn't work and we'll look into this.
Thanks
Simon
NOW TV Team