ERROR CODE 2

[Anonymous User]

Hello, we are trying to watch now tv episodes on our LG tv but 'error code 2' appears whenever we click to watch something! How can we fix this? X

[Anonymous User]

Anybody out there suffering with error code 2? This has only started to happen to me within the past 10 days. Timing into a programme is random. Programmes affected are random. Extremely annoying. There seems to be no answers. TV is a LG 49UB850V-ZD; serial number: 408MASX1X478; connection vis ethernet cable. ISP TalkTalk (fibre optic). Help.

[Anonymous User]

Hi @Anonymous User

Thanks for getting in touch, sorry to hear you've had some issues. This is something we're looking into at the moment with the tech team. I will pass this on to the team who will be in touch with an e-mail as soon as there's an update/fix.

Apologies for the inconvenience caused and thank you for your co-operation. 

Cheers

Ranj

NOW TV Team

[Anonymous User]

I also have an error code 2 appear on sky 1 only 

is there a fix for lg tv

[SeeMoreDigital]

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@Anonymous User wrote:

I also have an error code 2 appear on sky 1 only 

is there a fix for lg tv

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Hi and welcome to the forum,

In the interest in collecting information: -
What's your LG televisions 'model number' and 'Software Version'?
What's your NOW TV 'app' version? Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen?
Have you tried your LG televisions 'Intialization of App' option (if available on your model)? Which can be found via: Support '?' -> Initialization of App...
How is your LG television connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?
Do other 'apps' such as BBC iPlayer work okay on your LG television?

Sufficed to say, a wired (or Powerline) ethernet network connection is much more reliable...

Cheers

[Anonymous User]

Dear Support Team,

I am experiencing the same issue "Error Code 2" that the other LG users had.

Could you please look into it, considering that it is a recurring problem looking at the comment left by other users since 2014?

  - Error code = Something's not right. Give it a moment, or check Nowtv.com/status for updates. Error code 2

  - TV = LG webOS TV 49UB850V-ZD, wireless, software version 05.00.70

nowtv = 1.0.7

  - NOW TV App: version 2.0.4

  - Intern Provider: BY Infinity 52Mb speed

Regards,

A

[Simon-J]

hi @Anonymous User,

Thanks for posting.

Can you tell me if you've been able to use the service on your TV in the past or if this is the 1st time you've tried?

Have you tried watching on any other devices in your household do you get the same message there?

Thanks

Simon

NOW TV Team

[Anonymous User]

Dear Simon,

Thank you very much for your reply.

I registered for the first time to NOW TV service last week (free trial
movies pass for 14 days). After the registration Instarted using the
service through my LG Smart TV, and I was able to watch a movie, everything
was fine. I even started watching a second movie, but then I paused it,
since I had to go out.
When back home I reconnect with BOW TV App on my LG, and I was not able to
watch any movies anymore. It always appear the mentioned error message
(Error Code 2).

I tried to watch the movies on other devices, and everything works fine.
The only issue is with my LG TV.

Unfortunately if the issue will not be resolved I will cancel the
subscription, since I did it only because it was available on the LG TV.

Many Thabks in advance for looking into this.


Kind Regards,
Antonio

[SeeMoreDigital]

Hi Antonio,

Out of interest... How is your LG television connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?

[Anonymous User]

My TV is connected via wireless (WiFi).

FYI today I cancelled the subscription since the issue is still there.

[Anonymous User]

Hi @Anonymous User

Thanks for getting in touch with us. I'm sorry to hear you're still facing this issue.

I've added you to a list of customers to be notified when the fix is in place.

I apologise for any inconvenience this may have caused.

Thanks

Rob

NOW TV Team