13-09-2015 21:51
09-11-2015 19:45
Anybody out there suffering with error code 2? This has only started to happen to me within the past 10 days. Timing into a programme is random. Programmes affected are random. Extremely annoying. There seems to be no answers. TV is a LG 49UB850V-ZD; serial number: 408MASX1X478; connection vis ethernet cable. ISP TalkTalk (fibre optic). Help.
12-11-2015 14:58
Hi @Anonymous User
Thanks for getting in touch, sorry to hear you've had some issues. This is something we're looking into at the moment with the tech team. I will pass this on to the team who will be in touch with an e-mail as soon as there's an update/fix.
Apologies for the inconvenience caused and thank you for your co-operation.
Cheers
Ranj
NOW TV Team
08-03-2016 21:54
I also have an error code 2 appear on sky 1 only
is there a fix for lg tv
09-03-2016 24:11
@Anonymous User wrote:I also have an error code 2 appear on sky 1 only
is there a fix for lg tv
Hi and welcome to the forum,
In the interest in collecting information: -
What's your LG televisions 'model number' and 'Software Version'?
What's your NOW TV 'app' version? Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen?
Have you tried your LG televisions 'Intialization of App' option (if available on your model)? Which can be found via: Support '?' -> Initialization of App...
How is your LG television connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?
Do other 'apps' such as BBC iPlayer work okay on your LG television?
Sufficed to say, a wired (or Powerline) ethernet network connection is much more reliable...
Cheers
08-05-2016 12:17
Dear Support Team,
I am experiencing the same issue "Error Code 2" that the other LG users had.
Could you please look into it, considering that it is a recurring problem looking at the comment left by other users since 2014?
- Error code = Something's not right. Give it a moment, or check Nowtv.com/status for updates. Error code 2
- TV = LG webOS TV 49UB850V-ZD, wireless, software version 05.00.70
nowtv = 1.0.7
- NOW TV App: version 2.0.4
- Intern Provider: BY Infinity 52Mb speed
Regards,
A
10-05-2016 19:46
hi @Anonymous User,
Thanks for posting.
Can you tell me if you've been able to use the service on your TV in the past or if this is the 1st time you've tried?
Have you tried watching on any other devices in your household do you get the same message there?
Thanks
Simon
NOW TV Team
11-05-2016 8:46
11-05-2016 9:33
Hi Antonio,
Out of interest... How is your LG television connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?
20-05-2016 20:04
My TV is connected via wireless (WiFi).
FYI today I cancelled the subscription since the issue is still there.
22-05-2016 16:28
Hi @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear you're still facing this issue.
I've added you to a list of customers to be notified when the fix is in place.
I apologise for any inconvenience this may have caused.
Thanks
Rob
NOW TV Team