13-09-2015 21:51
20-11-2015 13:15
22-11-2015 13:35
Hi @Anonymous User
Thank you for getting in touch, very strange you're getting this on all devices and sorry to hear this. Can you try rebooting you router and or changing the router channel. After you do this and if it works you can go back to the channel it was on before.
Cheers
Ranj
NOW TV Team
22-11-2015 14:07
23-11-2015 18:43
HI @Anonymous User,
Sorry to to hear that your issue is still ongoing.
Can you confirm, please, that all your devices are getting an Error 2 message? This would indeed be very strange as it is an error code for LG. If you're getting different error messages, can you please let us know which ones and on which devices.
Thanks,
Rich
The NOW TV Team
30-11-2015 17:17
03-12-2015 13:49
Hi @Anonymous User
Thanks for your post.
Very sorry to hear that.
Can you tell us which episodes/seasons is this happening on? Does it happen on certain times or does it happen all the time? Have you tested the same episodes/season on another device?
Birgit
NOW TV Team
30-11-2015 23:39
03-12-2015 18:13
Hi @Anonymous User
Thanks for your post and sorry to hear that this is happening.
Can you try these steps below:
*Press the Smart button on your LG TV remote
*Go to Settings
*Go to Support (question mark)
*Select Intialization of App
*Select Ok
Your TV will restart itself, select Smart menu again and launch the app.
If the issue still persists, please provide me with the LG TV Model number and software version.
Birgit
NOW TV Team
17-12-2015 17:23
11-01-2016 12:26
I have had the same issue since purchasing a new LG T.V in November. I have had NOW T.V for some time now, firstly was via the NOW T.V box and when i purchased a LG T.V it was via the built in app, and had no issues till we moved house. i had the old t.v with the built in app in the new living room and kept getting this error 2 message appear and it would buffer and freeze.
Since then i have purchased a 2nd t.v (Model Number LG55LF652V) and moved this into the main living room and moved the older model into the games room. The old T.V loads and plays NOW TV fine every time with no issues. The only thing that has changed is this T.V is now closer to the router (both T.V's connected via WiFi). The new T.V has the same issues as the old one when located in the living room. The only difference with new T.V is that the app was not pre-loaded and i had to download this.
I have checked my download speed and i am getting 19MB when standing in the study where the router is located and getting 10 MB in the main living room where the new T.V is, more then enough to cope with the minimum stated requirement of 2.5 MB (both checked via WiFi)
When i watched BBC I Player at the weekend on the new T.V whilst my Wife was connected to the internet and working in the study i had no issue, but when we tried to watch a film later that day i got the same error message. I stoped the film and played it again on the other T.V without issue.
I have a case number set up - 01113969 and will try what they have suggested, buti can see this is a popular area of concern and would welcome any other feedback other users have had or resolutions that have worked.