13-09-2015 21:51
13-10-2015 12:53
Hi @Anonymous User,
Thanks for getting in touch and letting us know.
We have raised this to our technical team to look into further.
I apologies for any inconvenience this may have caused.
Thanks,
Karl
NOW TV Team
12-10-2015 12:42
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
I'm sorry for the issue you have encountered when trying to view this episode of Game of Thrones.
This issue should now be resolved, if you have any further questions, please feel free to get back in touch.
Thanks,
Karl
NOW TV Team
12-10-2015 20:50
Like everybody else I get same error code2 when trying to watch any now tv programme or film on my new LG TV. I am connected by wifi and quite frankly will bin the nowtv service if I am not given an answer that is better than "we are looking into it"
12-10-2015 21:12
@Anonymous User wrote:Like everybody else I get same error code2 when trying to watch any now tv programme or film on my new LG TV. I am connected by wifi and quite frankly will bin the nowtv service if I am not given an answer that is better than "we are looking into it"
Which model of LG television do you have?
How is your television connected to the internet. Is via 'fixed wired' or 'WiFi' ethernet connection?
13-10-2015 21:19
Model is 55uf77ov-2b and as previously mentioned is connected by wifi.
now let me guess, now you have asked me the exact same question as you have asked everybody else you are going to tell me your tech team are looking into it!
13-10-2015 21:22
Model number is 55UF770V-2B and as I have already mentioned is connected by wifi. But this is just the same question you have asked everybody else and now you are probably going to tell me that the tech team is looking into it
14-10-2015 14:03
Hi @Anonymous User,
As @Karl-F has mentioned below your post our teams are looking into this issue.
Thanks
Andy
14-10-2015 14:15
It's mildly ridiculous how long it's taking to fix though, no? Just give us an update? Explain what you're doing to fix an issue that is stopping lots of people from using the service they're paying for!
14-10-2015 19:50
Hi Andy - S
sorry but that response is pants.
i would be shocked if you weren't looking into it. I would actually like to know what you are doing and how long before we can expect to be resolved.
Thats is called customer service by the way!
13-10-2015 17:10