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dexuality
Mentor

Buffering only happens with NOWTv

So I have seen so many people with the same issue with NOWTV. Netflix Disney Amazon all stream perfect. But NOWTv buffers every time.  I have seen alleged fixes that are not fixes. This is not an internet issue at user end this is a NOWTv problem. What are you doing to fix the problem you clearly have with your service. 

I don't want to hear sorry you feel like that I want an actual answer that doesn't say it is user internet speed. 

24 REPLIES 24
gavs82008
Legend 5
Legend 5

@sam_e 

Never told you to use the 'Help bot' my instructions were very clear. 

What I said was this - use the ‘How to get in touch’ drop down.
When you do that it will give you Live Chat

 
 

Screenshot 2024-02-12 at 15.15.59.png

 

FYI that I do not work for NOW, just a NOW customer trying to help
sam_e
Advocate

@gavs82008i never said you did.

It was very clear what i said...it didn't wotk.

gavs82008
Legend 5
Legend 5

@sam_e 

It was also clear you said 'Help bot' which is the top left option. And that leads you to nowhere.

That said, try this link for Live Chat. 
https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
redchiz1
Champion 2

@sam_e 

More directly, use the green Chat online button near the top of the page here

Nitro
Scholar 3

@dexuality whos your internet with? Sony falls under an Android device, and Android TV is terrible! Ideally you should switch to a native app device like Apple TV.