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can't access web player

I can't get access to the webplayer to stream movies under my membership. All I get is a white blank screen. I have tried to reset my password many times but it will not let me sign in. As mentioned when I want to 'start streaming' or access any films, I am not able to and only get a blank screen or a loading screen which never actually loads up to the next page. 



Of all the versions of the Now app out there, the Mac version is the most ornery 😢

Make sure your MacOS is up to date, and the Now app is up to date.

Reboot the Mac to ensure no processes are running as a hangover from any apps you used earlier.

Try a different browser from the default Safari.

Report back on the results, if any.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.