28-03-2018 20:41
I've paid 7.99 but keeps asking me to buy passes? What do you get for the 7.99 and how? Thanks for any help.
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28-03-2018 21:40
28-03-2018 20:54
Hi @Anonymous User
There are two passes you can buy for £7.99 either a monthly entertainment pass or a day sports pass.
Which one have you purchased ?
When you go to My Account > My Passes on here, does it show either an entertainment pass active or a day sports pass ready to start ?
28-03-2018 20:58
Hi, thanks for your reply. My package is below.
28-03-2018 21:15
Hi @Anonymous User
OK so you have the entertainment pass, if you now go to My Account > My Account details on here it should show your email address what you used to buy the £7.99 entertainment pass.
Then go to your nowtv playback devices that's asking you to buy an entertainment pass for £7.99 and sign out, then log back in with the email address you just checked above in My Account > Account Details with the password you used with this email address and fingers crossed you can start watching your entertainment pass.
28-03-2018 21:34
How do I know what I can watch when every movie asks me to buy a different pass. Where is the list of all the things i can watch with my pass?
28-03-2018 21:42
Hi @Anonymous User
Are you using a Windows PC or Laptop with an internet browser ?
If so, when you are signed in to the nowtv website go to the Menu on the left hand side of the screen and select entertainment (where you can watch anything in the entertainment section on the website).
Have you also purhased a cinema pass ?
Unless you have a cinema pass in your My Account > My Passes you won't be allowed to watch any movies hence you are seeing a message on screen buy a movie pass for £9.99 when trying to watch a film.
28-03-2018 21:40