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NOW TV Team Paul-D
NOW TV Team

Re: Now TV Player Mac OS

@jojon77 Try these steps in this link https://help.nowtv.com/article/Troubleshooting-NOW-TV-Box-and-Roku and let us know how you get on.

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jojon77
Mentor

Re: Now TV Player Mac OS

That link takes me to how to fix a now tv box - my problem is with streaming on a mac

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NOW TV Team Paul-D
NOW TV Team

Re: Now TV Player Mac OS

@jojon77 Sorry about that try this link for trouble accessing content http://po.st/2e6V33

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Over1ord
Advocate

Re: Problems with Now TV Player on Mac

Hey Paul,

 

There are no large downloads, and my speed test results are 35Mbps down, 12Mbps up

 

I was able to download an old version of Firefox (52.0esr) and was able to watch using Silverlight, so i don't think it's buffering issues either...

 

I would still ideally like to get it working with the NowTV Player as I dont want to run outdated software just to watch TV.

 

To claify, the NowTV Player only shows the spinner on a black packground, there is never any video or audio.

 

Any suggestions?

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Re: Mac, black screen

I've downloaded the new version of the Now TV Player with Firefox on my iMac - just black screen, but I do have audio. I have tried the suggested fix by renaming the mspr.hds file with .old on the end. Did nothing to help.

Lost now - this is a service we pay for - I guess Now TV will be refunding all customers who can't use their player?
There's no other option either - it's not like you can just watch it online as you were before. It's Now TV Player or nothing, and the Player simply doesn't work. So an immediate solution or refund is needed.

Also tried in Safari - same problem.

Tried to uninstall the Now TV Player and it can't even be located in Applications so don't know where to find it....

 

calv_
Advocate

Re: Problems with Now TV Player on Mac

I have had the same issue for the while now, as well.

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jojon77
Mentor

Re: Now TV Player Mac OS

Hi

I don't have avast anti-virus software installed on my Mac

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NOW TV Team Nicholas-M
NOW TV Team

Re: Problems with Now TV Player on Mac

Hey there @Over1ord, we're aware that some people have been seeing this issue.

 

Have you been able to play content using the new player before?

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NOW TV Team Nicholas-M
NOW TV Team

Re: Mac, black screen

Can you provide us with details of your iMac? You can find information on what we need and how to find it here:

https://community.nowtv.com/t5/Mac-OS/Mac-black-screen/m-p/418310/highlight/true#M2096

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Re: Mac, black screen

Hi - I hope I'm replying in the right place...? I tried to find my
comment/post on the forum but couldn't... sorry.

(Just in case - so I'm having the same black screen problem with the Now TV
Player that others are. We do have audio and every now then a flash of
colour pixels from the film, but it's momentary and doesn't turn in to any
kind of picture.
Note that the first Now TV Player we were asked to download on approx 14th
or 15th March 2017 worked totally fine and the sound quality was improved
from watching online. However there was an updated version of the Player we
were asked to download on 16th March and that's the one that didn't work.)

As requested, here is the information you needed with my post:

OS Version: Mac OS X Yosemite, version 10.10.5
Model: iMac (24", Early 2008)
Processor: 3.06 GHz Intel Core 2 Duo
Memory: 4 GB 800 MHz DDR2 SDRAM
Graphics: NVIDIA GeForce 8800 GS 512 MB

All the best,
Clair
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