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Newbie

Re: NOWTV player MacOS

Why is there no start and stop button on the now tv player on mac?  Its such a bad piece of software. 

 

How do i delete it from the mac, because it doesn't show up as an application?   

 

Jesse 

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Scholar

Re: NOWTV player MacOS

Hi

 

On my iMac it's in a separate applications folder, along with my Chrome Extentions, not where all my other apps are.

 

Macintosh HD --> Users --> "Your Username" --> Applications

 

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NOW TV Team
NOW TV Team

Re: Problems with Now TV Player on Mac


@Chazzy1 wrote:

Hey @Chazzy1, can you clarify what you mean by "it would just open in the web browser"?

 

It would only open a video window and play in that (i use Safari 10.0.3) it didn't even ask if I had Now Tv app installed (Which I did) I even downloaded the earlier version of firefox after speaking to tech support, it still did the same. After I rolled back to Mac Os 10.12.3 it played via the now tv app as it did before(using Safari) I had updated to 10.12.4.


Thanks for letting me know. It sounds like you still have Silverlight installed? You can uninstall it following the instructions here: https://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

 

Once you've done that, you may need to clear your cookies to get the NOW TV app dialogue pop up when you next play content.

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Mentor

Re: NOW TV Download for Mac

Hi There

 

I am having the same problem.I deleted my existing player and then proceeded to do what you suggested but every time I try to watch something, I don't get the option of "Download My TV player". I just get the option from my MAC to download any app from app store - obviously , there isn't any app in app store for Now TV. Any suggestions??

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NOW TV Watch Team

Re: NOW TV Download for Mac

@Leoo

 

Do you happen to have the original installer that you used to install the app? It will pick up the latest version and install it for you. Otherwise click here to download the installer

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Advocate

Re: We've released a new version of the macOS player!

Edit: this is now working for me thanks.

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Mentor

Re: We've released a new version of the macOS player!

It's now been over two weeks since I posted this:

I have this problem, I'm running OS X 10.12.4 (sierra) on an iMac. Silverlight used to work, but the NOWTV site says you get better pictures 720pHD only on  the NowTv Player, so I installed it and now I get the same black screen. I get the ident of the programe to play for 3 or 4 seconds then it hangs on a black scree. Have followed thethreads and reinstalled app etc, and nothing. When can we expect a fix for this????? We're paying for a service...

 

Since then two updates to the NowtV player app, and the situtation is exactly the same. It doesn't play any programme. Plays the first four or five seconds of the ident at begining then screen turns black and nothing. What is the situation for getting refunds? This is ridiculous.

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Advocate

Re: We've released a new version of the macOS player!

I'll just copy/paste my (lack of) email correspondence here:

 

Thanks for getting in touch with us.

 

I know you must be upset as you are not able to watch NOW TV on your favorite device.

 

Worry not, lets get it sorted.

 

We do have issues with Mac Player and our relevant team is working on it. Please try to install the older version of Firefox on your Mac and it will work.

 

Here is the link to install the older version of Mozilla firefox, click here.

 

Our relevant team will get back to you via email and your patience is appreciated.

 

To contact us about this topic, reply to this email without changing the subject line.

Or, if you would prefer to use Live Chat visit our Help site selecting the same topic as before and once you’re on chat give us your reference number 01924102.

Thanks,
The NOW TV Team


3 Apr (11 days ago)

to NOW
Thank you for your reply. Unfortunately, I don't find it acceptable.

 

I purchased a 24 hour pass to watch two football matches, shortly before they started. By the time I'd discovered the forum threads relating to the problems with your Mac app, I'd missed almost all of the first match. I managed to find a Windows machine by half-time on the second match, but wasted most of my Sunday afternoon and could only watch in Internet Explorer (which I hate), and couldn't cast to my TV.

 

The thread I linked above is 3 weeks old and there is nothing on your website mentioning any potential problems. Since I posted on the thread yesterday, there have been 10 more posts by users reporting similar problems.

 

I am a web developer myself, and manage a couple of websites that sell video products. I know how difficult it is to service multiple different operating systems and technologies, but if something fails we don't keep it live with no mention of the problem to our users. You should roll back the Mac app. It is not acceptable to ask users to install older software versions with possible associated security risks - many users won't have the required technical knowledge, either.

 

I would like a refund for the pass please, otherwise I won't be purchasing from Now TV again.

 

Not related, but you might like to pass this on to your devs: The only way to install yoru Mac app is after clicking on one of the program links; the first time I declined to install the app as I wanted to watch in browser so could cast to my TV. When it became apparent that your app is the only way to watch on a Mac, I wasn't prompted to install the software again when clicking on the same program link a second time. I didn't want to empty my browser cache, so had to use a different web browser to install the app. This is really bad design and usability - there should be a dedicated page from which your software can be downloaded.


23:01 (2 minutes ago)

to NOW
Hello,

I'll generously assume you missed my last email, which took me some time to write (probably significantly longer than the cookie-cutter reply I received to my first email). Can you please tell me why I am not entitled to a refund?

 

As I mentioned before, I am a developer myself and am sympathetic to technical problems. However, I am not sympathetic to this level of customer service. Do I really have to threaten to go to social media to publicise your appalling customer service?

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Highlighted

Re: We've released a new version of the macOS player!

Proud of the work the team did?! It doesn't work. Your not a tiny growing company that can get away with this poor service, your sky. Get it right and get rid of the team behind this. Not even close to good enough.
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Mentor

Re: We've released a new version of the macOS player!

Hi,

 

I posted in another thread but see this one looks more used. Still problems playing NowTv on my Mac:

 

OS Version: Mac OS Sierra, version 10.12.4
Model: MacBook Pro, Early 2013
Processor: 2.7 GHz Intel Core i7
Memory: 16 GB 1600 MHz DDR3
Graphics:Intel HD Graphics 4000 1536 MB

 

Attempting to run on Safari.

 

Deleted All History/ Cookies mulitple times, on all browsers I own (Safari, Firefox, Chrome, all clean of history, all at once)

Quit all browsers

Deleted Silverlight and used MacKeeper to ensure clean up of remnant associated files

Deleted old NowTV and used MacKeeper to ensure clean up of remnant associated files

Restarted Computer

Attempted to Play movie

Downloaded new version of NowTV on the prompt (assume it's the latest that comes through?)

Received this error message (full version on screen shot attached): " "Safari can't open"nowtvplayer://vod/4ea...." because macOS deoesn't  recognize Internet addresses starting with "nowtvplayer:". "

 

Acceptance Criteria:

 

To be able to watch NowTv on my computer. Prepared to be flexible with choice of browser.

 

Please help.

 

 

 

 

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