26-05-2017 24:36
I recently started a free trial of the entertainment pass to start watching Game of Thrones. Everything was working fine on the Silverlight player (although it's pretty annoying having to use that) but today the site forced me to download a third party NowTV player app to watch content.
I have installed the app but now the stream quality for the audio is extremely low. The video is fine, but the audio is clearly stuck at the absolute lowest possible streaming quality. I have very stable high speed internet and a capable PC; I have used services like netflix and amazon video many times and had no problems streaming at the max settings, even with 4K content.
Given that there are absolutely no options or diagnostics of any kind in the NowTV player app there is nothing I can do but post here. Very dissapointing performance - I can only assume this is a bug in the software or the streaming service. I have tried uninstalling and reinstalling and deleting all nowtv related cookies from my browser but neither of these things have helped.
24-07-2017 15:46
Hi, I am a brand new customer to NowTV and have been thoroughly enjoying Game of thrones. Unfortutely it seems that from season 4 and onwards, the sound quality of the stream has been really low even when the video quality is fine. Seasons 1-3 didn't have this problem and I hope it is something that can be fixed.
Thanks, Alex
24-07-2017 15:56
Hi and welcome to the forum @Anonymous User,
Sorry to hear you're having problems. First things first: -
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!
Cheers
24-07-2017 16:26
1) Windows Laptop
2) Windows 10
3) Wifi
4) 2.4 GHz
5) I tried watching on my windows desktop conntected by wired ethernet, tried restarting both systems. Neither worked.
24-07-2017 16:41 - edited 24-07-2017 16:44
Hi @Anonymous User,
Thanks for the info.
Given that other Windows computer users have reported similar audio issues, this topic has been moved to the forums dedicated Windows PCs & Laptops sub-section.
By-the-way... Have you tried connecting to your routers and computers 5GHz frequency band/channel option?
Cheers
26-07-2017 11:56
SeeMoreDigital wrote:
Hi @Wild,
Thanks for the info.
Given that other Windows computer users have reported similar audio issues, this topic has been moved to the forums dedicated Windows PCs & Laptops sub-section.
By-the-way... Have you tried connecting to your routers and computers 5GHz frequency band/channel option?
Cheers
I am also experiencing poor sound quality on both my MacBook Pro and iPad with the NowTV player app on both, so the issue is not exclusive to Windows devices. If the abysmal audio quality can't be improved on these platforms then I will surely be cancelling my subscription.
04-03-2018 15:25
Running NowTV play on MacOS High Sierra, Chrome 64. Just signed up, watching the series Deadwood, getting same poor, tinny sound. Awful streaming quality for €15 / month. I can watch netflix on my old iPhone 3GS at higher quality.
08-11-2018 9:39
I abolutely agree. Very very poor audio. Come on... sort it out!
06-04-2019 15:29
3 YEARS LATER and If I watched a bad torrent with a sock over my head it would still be a better viewing experience than NowTV desktop! On top of that you can't even Chromecast from the browser anymore and the android app crashes EVERY time you open it. Complete and utter garbage Sky. I'm taking my money elsewhere.
25-04-2019 19:59 - edited 25-04-2019 20:01
I'm having exactly the same issue with the NOW TV Player. Wasn't sure if I was imagining it, but it does indeed sound awful. Almost robotic. Googled it and yep, loads of people having the same issue. Video quality is fine though (HD).
I've just paid £17.99 for the 3 month pass. Can't believe this is what it's gonna be like. Honestly, I would've had a better user experience if I'd just torrented.
OS: Windows 10