Community

Anonymous User · ‎29-10-2013

I have been trying to add my iphone as my 4th device without success. I keep getting the message "Used up monthly allowance for adding devices" I haven't changed any devices and still have an unused slot.

I also just tried to watch a film on my laptop that has always been on my device list and i now get the same message.

Could you sort this out please as it is getting frustrating and i'm clearly not the only one who is having these issues.

Anonymous User · ‎21-06-2016

Hi @Anonymous User

I have granted an additional change for you, Will help get the other half off your back 🙂

Cheers

Andy

Anonymous User · ‎22-06-2016

Thank you Andy

A great help 🙂

Anonymous User · ‎25-06-2016

I am having problems with my devices, I thought by removing all of them and sign in afresh would help, am now left with no access to play anything on any device, please help..??!!!!??

Anonymous User · ‎25-06-2016

Hi @Anonymous User

Thanks for your post and welcome to the forum. Live Chat can help with this. Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.

Hope this helps

Anonymous User · ‎01-08-2016

I have the same problem someone please help me

Anonymous User · ‎03-08-2016

Hi @Anonymous User

Thanks for getting in touch with us. I'm sorry to hear you were having issues with you device management 🙂

I've dropped you an e-mail about this, please keep an eye out in your Inbox/Spam folders.

Thanks

Rob

NOW TV Team

Anonymous User · ‎15-10-2016

I have the same issue.

Please can someone help.

caseyb1993 · ‎15-10-2016

@Anonymous User Live chat is the best option here. 🙂

http://help.nowtv.com/article/Managing-Devices

Click the green contact us button at the bottom of the link. On the following page, click on live chat.

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂

Anonymous User · ‎05-01-2017

Yes I recently a countered a problem it said I used up all of my device changing, due to this I couldint play on any device, I started deleting all devices and once I did I tried restarting by logging back on and playing something it said the same thing that I have used up monthly changes. So for a month I can watch now to what service is this ??????

Anonymous User · ‎12-02-2017

Hi I am having the same issue, could you help me please?