Used up monthly allowance for adding devices

[Anonymous User]

I have been trying to add my iphone as my 4th device without success. I keep getting the message "Used up monthly allowance for adding devices" I haven't changed any devices and still have an unused slot.

I also just tried to watch a film on my laptop that has always been on my device list and i now get the same message.

Could you sort this out please as it is getting frustrating and i'm clearly not the only one who is having these issues.

[Anonymous User]

Thanks for all your help

[Anonymous User]

I'm getting the same problem and my allowance doesn't renew until later this month and I don't want to wait that long. Is there anything you can do?

[Anonymous User]

Hi @Anonymous User

Thank you for getting in touch. This should be resolved for you know. Let us know if you have any issues.

Cheers

Ranj

NOW TV Team

[Anonymous User]

I am experiencing this too can you help me?

[Anonymous User]

I currently have no devices registered on my now tv account. However when I go to watch something it says I have used up the monthly allowance of devices. When this first appeared I removed all devices,and it said to add more was to automatically sign it I tried this and it hasn't worked. It's been happening for like two months now I kind of just left it to see if it changed when it renewed however it hasn't yet I'm still paying for it.
Could you help me sort the problems please?

[Anonymous User]

Hi @Anonymous User,

Sorry to hear about the problems you've had.

You may find our help article on Device Management helpful.

In the meantime, I have reset your device slots so you can add 4 more devices.

Hope that helps.

Thanks,

Rich

The NOW TV Team

[Anonymous User]

This is a system that clearly doesnt work and stops people watching now TV, If yoe removw a device you should be adle to add another straight away and continue watching. When my free trial is up i wont be renewing...

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@Anonymous User wrote:

I have been trying to add my iphone as my 4th device without success. I keep getting the message "Used up monthly allowance for adding devices" I haven't changed any devices and still have an unused slot.

I also just tried to watch a film on my laptop that has always been on my device list and i now get the same message.

Could you sort this out please as it is getting frustrating and i'm clearly not the only one who is having these issues.

---

[Anonymous User]

Also having issues. Login to watch something now to get told there's Silverlight issues. So I uninstall and reinstall. Log in again and it says I'm watching on multiple devices, which I'm not. Sign out and in again and now all of a sudden I can't watch anything as my device limit has been reached for the month?

This is poor...

[Anonymous User]

Hi @Anonymous User

Sorry to hear that 😞

Can you tell me which Browser are you using? Have you tried any other Browsers?

Are you using Mac or Windows? 

Birgit

NOW TV Team

[Anonymous User]

Windows 8.1, Firefox and IE both giving the error