19-07-2017 22:56
I'm trying to watch a TV series and at least once an episode I get an "Oh no! Something's gone wrong." screen with error code f20002. At which point I have to restart the episode and it never remembers where I was up to. This is on Windows 10 and I have no connection problems.
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19-07-2017 23:00 - edited 19-07-2017 23:01
Hi @Anonymous User,
Are you running two displays by any chance?
From what I understand, current versions of the NOW app do not support 'multi-monitor' set-ups. See here: https://community.nowtv.com/t5/Windows-PCs-Laptops/Windows-App-design-flaw/m-p/430811/highlight/true...
Cheers
19-07-2017 23:00 - edited 19-07-2017 23:01
Hi @Anonymous User,
Are you running two displays by any chance?
From what I understand, current versions of the NOW app do not support 'multi-monitor' set-ups. See here: https://community.nowtv.com/t5/Windows-PCs-Laptops/Windows-App-design-flaw/m-p/430811/highlight/true...
Cheers
19-07-2017 23:01 - edited 19-07-2017 23:02
I am. Thanks for the link, I'll check it out.
19-07-2017 23:03
Sadly no @Anonymous User
Whilst you were posting I added more info to my original post. Which now has a link 😉
19-07-2017 23:05
Oh well, I guess NOW TV has lost a subscriber. Thanks for the help.
27-01-2018 20:10
i am on a laptop so i obviously only have only one display and this error code keeps coming up so i uninstalled the now tv player and tried again but it has made no difference so can somebody help me please
20-07-2017 7:20
20-07-2017 9:04
I'm actually not even sure it is the multi-monitor thing any more. I wasn't trying to watch it across both monitors but I was watching it on the secondary monitor which is apparently a problem (I'm surprised you can even write an app these days where that's the case - I'm almost impressed). However I get the same problem on the primary monitor too so it's probably something else.
20-07-2017 9:10
It's most probably an HDCP issue @Anonymous User.
Out of interest... What are the makes and model numbers of your monitors? What type of output ports does your graphics card offer?
Cheers
20-07-2017 18:12
Samsung 2243NWX connected with VGA cable through a KVM and then a DVI converter. BenQ GW2760 connected with DVI to display port cable. Graphics card has HDMI, DVI and 3x display port.