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I cannot stream sports content because I have another device streaming. But i have no other device

my device tells me there is another ddevice streaming.  But there is not.  I just wonder if someone can hack into my account and use it to stream

  • PC
Legend 5
Legend 5


Have a full read of this.

Each browser session is classed as a new device. Without boost you need to make sure you do a clean exit of the stream to the home page. Do NOT simply close the browser or pause, this won't be classed a clean exit. All which is pointed out nicely in that link. 

FYI that I do not work for NOW, just a NOW customer trying to help


If it isn’t what @gavs82008 describes, are you trying to cast? If so, swap the order in which you start the devices, or it can count as two 😢

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.