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Anonymous User
Not applicable

iOS app doesn’t play video



I’m running the latest iPadOS on a 2021 iPad 12.9. The NOW TV app load up fine and I’m able to browse content. The issue is when I go to play content I just have a blank screen with a play button. When I tap the play button nothing happens. The only temporary fix I have is completely restart the iPad.


Has anyone else had this issue and if so is there a viable fix?


Many thanks

Legend 5
Legend 5

Hi @Anonymous User 


Don't know if this Tweet from NOW an another thread i replied on is relevant or not in your case, if you have already tried a fresh App download from your iPad Apps Store.


Here's the linked thread that i posted the NOW Tweet.