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Anonymous User
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Viewing problems using Now TV app on BTTV

I subscribed yesterday and have been happily watching the BMW PGA golf both yesterday and today. I specifically joined to watch the three Scotland matches and the Celtic v rangers games due to take place in the next fortnight. While watching the build up to tonight's game I got the message 'there's been a problem' and was kicked out. I get back into the app every time but am kicked out each time I try to watch a channel - have tried four different channels so far. 

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Ceejay_London
Scholar

Re: Viewing problems using Now TV app on BTTV

Personally I would try a maintenance mode reset and force a latest software update from the internet at the same time (Option 4 on the following process to keep recordings):

 

https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/

 

However this is not a quick process and you need a good 20-30 minutes for the software to download, install and the box to set itself up from scratch again. And you need the confidence to pick the right maintenance mode option, as picking the wrong one can wipe all your recordings! You also need to log back in again to all your apps at the end.

 

However it does refresh your box with the latest Youview software and app versions.

gavs82008
Legend 5
Legend 5

Re: Viewing problems using Now TV app on BTTV

@Anonymous User 

Following the very sound advice from @Ceejay_London this link will provide you some details on Now TV via BT

 

https://help.nowtv.com/article/bt-support

 

Getting an IPC error code when you try to watch NOW TV on your BT TV box?

To find out what your error code means and how to fix it, head over to the BT website.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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