Unexpected Error (on iPhone)

[Adam6]

I am able to log onto my NOW TV account online but when trying to get on using the NOW TV app I get an ‘unexpected error’ message?

My account is through BT and I have re-downloaded the app and updated my phone, but can’t figure out how to get onto my account using the app on a iPhone 11 phone.

[gavs82008]

@Adam6 

As your billing for NOW is through BT you’ll be happy to hear that they can offer telephone support. Which NOW don’t.
https://help.nowtv.com/article/bt-support

All I could suggest is try using your mobile data or unplugging the router for a few minutes.

[Adam6]

Thank you for your support I’ll try unplugging the router, as I don’t have enough data on my mobile contract to regularly stream this way.

[Adam6]

Unfortunately, neither has worked, but thank you 

[gavs82008]

@Adam6 
Give BT a call and they will be able to sort you out.

[Adam6]

Called BT and discovered that my NOW TV account isn’t active until the day after tomorrow. Really appreciate your support getting to this solution/understanding. 

[RoyB]

@Adam6 

If you encounter further difficulties when it is live, try turning off Private Relay, in iCloud, on the phone.

[Ballybollenstev]

Did this get fixed… I have exactly same error with exactly the same situation as you… including iPhone model… working on iPad an tv boxes … NOW tv chat support completly useless 

[gavs82008]

@Ballybollenstev 

Who is your broadband with?

[Ballybollenstev]

BT for broadband and TV