30-10-2021 12:55
Installed on our Samsung tv the app isn't loading but requesting a firmware update. I've manually updated the tv and there are no updates to install. NOW tv is still not loading.
Solved! Go to Solution.
03-11-2021 18:58
Ive spoken to samsung an theyve said its a known issue they are working on a fix
27-05-2022 20:40
24-11-2021 12:17
Hi,
Still having firmware issue on Samsung Smart TV.
Need some help to resolve.
24-11-2021 20:04
I contacted NOW help for an online session. A couple of aborted attempts passed as the connection failed mid chat. However the issue was resolved on the 3rd chat when I was directed to reset the tv to factory settings. I had to set up/log in to apps etc which was a bore BUT after doing so the update to the TV was available when it hadn't been before. Hopefully this helps you. NOW working for me since.
28-11-2021 11:03
I've got the same firmware issue with Now TV on my Samsung Smart Monitor. Monitor is being picked up tomorrow by their repair chaps and returned to me at the end of the day. If they fail to fix its going back to Samsung for refund.
06-12-2021 8:28
Has anybody got their Now TV app to work? We’re still having this problem
13-12-2021 11:34
It looks like this has been resolved on the LS27AM500NUXEN at least with the latest firmware update - the Now app has been removed, so it no longer errors!
16-12-2021 10:52
Is there a way to add the app again once it has been removed and is that is gone for good?
16-12-2021 11:22
@Anonymous User
What app and what device?
16-12-2021 12:36
16-12-2021 13:12
@Anonymous User
Keep checking to see if the device has an update to carry out.