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gavs82008
Legend 5
Legend 5

Re: NOW app requesting firmware update

@Mi6 

Follow the steps on this website to clear the cache from the TV.

https://www.windowsdispatch.com/clear-app-cache-cookies-samsung-smart-tv/

Worst case set your TV back to factory settings.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
Howie
Advocate

Re: NOW app requesting firmware update

Seems we're all in the same boat. Reset my TV, no additional updates and the app is still continuing to ask for a firmware update.

 

Pretty lousy app anyway but I would quite like to be able to actually use the thing that I pay for. Unless this is all part of a big ol' scam to get us to buy into Sky Glass...

 

Anyone having any luck/progress with Now?

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gavs82008
Legend 5
Legend 5

Re: NOW app requesting firmware update

@Howie 

Set your TV to factory settings. 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Bomber7863
Advocate

Re: NOW app requesting firmware update

I have tried the factory reset. This does not work. The app still requests a firmware update. The app can't be deleted as it is a pre installed app on the TV. 

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Mk79
Advocate

Re: NOW app requesting firmware update

Hi same issue with my samsung ls, reset the entire thing and saying the same 

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gavs82008
Legend 5
Legend 5

Re: NOW app requesting firmware update

@Mk79 @Bomber7863 

Take pictures and send customer support an email to show the issue in action. 

 

Address in the below picture. 

Now TV customer service.jpeg


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Saint1976
Elite 2

Re: NOW app requesting firmware update

Mk79
Advocate

Re: NOW app requesting firmware update

Ive spoken to samsung an theyve said its a known issue they are working on a fix 

View solution in original post

Simon-J
Community Manager
Community Manager

Re: NOW app requesting firmware update

@Mk79 @MJJ @Bomber7863 

 

Hi,

 

Thanks for posting about this - can we ask if you're still seeing the issue today?

 

Thanks

 

Simon

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Bomber7863
Advocate

Re: NOW app requesting firmware update

Yes the issue is still happening.
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