30-10-2021 12:55
Installed on our Samsung tv the app isn't loading but requesting a firmware update. I've manually updated the tv and there are no updates to install. NOW tv is still not loading.
Solved! Go to Solution.
03-11-2021 18:58
Ive spoken to samsung an theyve said its a known issue they are working on a fix
02-11-2021 22:29
Seems we're all in the same boat. Reset my TV, no additional updates and the app is still continuing to ask for a firmware update.
Pretty lousy app anyway but I would quite like to be able to actually use the thing that I pay for. Unless this is all part of a big ol' scam to get us to buy into Sky Glass...
Anyone having any luck/progress with Now?
03-11-2021 9:53
@Anonymous User
Set your TV to factory settings.
03-11-2021 10:18
I have tried the factory reset. This does not work. The app still requests a firmware update. The app can't be deleted as it is a pre installed app on the TV.
03-11-2021 12:59
Hi same issue with my samsung ls, reset the entire thing and saying the same
03-11-2021 13:08
@Anonymous User @Anonymous User
Take pictures and send customer support an email to show the issue in action.
Address in the below picture.
03-11-2021 15:16
03-11-2021 18:58
Ive spoken to samsung an theyve said its a known issue they are working on a fix
08-11-2021 12:10
@Anonymous User @Anonymous User @Anonymous User
Hi,
Thanks for posting about this - can we ask if you're still seeing the issue today?
Thanks
Simon
08-11-2021 12:13
08-11-2021 13:17
Thanks @Anonymous User
Seems it's likely an issue Samsung's side but I'll make sure our teams are aware and are kept up to date with any progress.