23-03-2024 12:45
I have an email offering Boost for 3 months for £1/month which I like to accept. However when I click the link it tells me that I need to take out a new new membership. As I got the email because I am a member I logged in to see what offers are available to me and, surprise, surprise the Boost offer isn't listed.
Is this just a scam to get us to take out extended memberships? The help Bot is absolutely useless. It just keeps referring me around in circles before suggesting that I come here.
Am I alone in this issue?
23-03-2024 13:21
Without seeing the precise terms of the email it is difficult to say. But you can avoid the bot and get straight through to an agent if you click on the green Chat online button near the top of the page here.