cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
kwar20021
Advocate
‎15-07-2021 9:40

Kids voucher Not working

Hi, i have a 1 month kids pass, was told only a few months ago by now tv that expiry was 31st dec 2021.

 

I no the kids is now with entertainment. Therefore thought this would get me entertainment?

 

But just says we having trouble with passes right now.

 

Do now tv replace the 1 month kids for entertainment.

 

Please let me know. and will go on the chat to get replaced.

0
1 Reply
gavs82008
Legend 5
Legend 5
‎15-07-2021 10:06

@kwar20021 

As you have a voucher for the kids membership I would suggest heading onto Live chat and see what NOW staff can do for you. 

 

It's highly likely they will "swap" it for a entertainment membership for you. 

 

Just make sure to click "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
0