Cannot redeem voucher because I am already on an offer but I am not?

[Anonymous User]

I am trying to redeem a voucher I bought from Currys

When I enter it I get the error you are already on an offer you need to wait until you are in the last 30 days. My offer expires the 15 of October and today is the 19 of September so less than 30 days away

What is going on?

[schnapps]

Hi @Anonymous User 

Are you currently on an email discounted offer from NowTV ?

If so some customers had to cancel the existing email offer, then let the offer finish on their account, then it allowed them to apply their own sourced voucher code.

Other than that, maybe try a different internet browser or if you have a NowTV Box / Stick, Games Console, Smart TV with the native inbuilt NowTV App, go to My Account on the App and see it the voucher code works by applying the voucher from there.

Also check that your payment card is up to date.

Otherwise get in touch with live chat.

Use this link below to access the green chat button.

https://help.nowtv.com/article/how-to-submit-a-complaint 

[ukbobboy]

@schnapps  @Anonymous User 

Hi Guys

This probably won't help but I'm just gonna throw it into the pot:

My own personal policy is to apply my next voucher, or a cancellation, within 10 - 15 days of the current pass ending, I call this the sweet spot and it's always worked for me.

UK Bob