22-12-2019 20:48
Hello, i have just accepted a free 7 day trial and then redeemed a 1 month movie pass which went through without any issues, even asking for my pin number as confirmation of the purchase.
Unfortunately i can only see the 7 day trial on my account and the 1 month movie pass have totally disappeared even though at the time it said i could watch until 29th January.
Please could you look into this for me or provide a replacement 1 month movie voucher.
Thank you
22-12-2019 20:54
Hi @Anonymous User
Out of curiosity if you go to My Account > Bills & Payments whilst logged in on here does it show a zero £0 movie charge on the 29th of December or is it showing a future charge for £11.99 on the 29th of this month ?
22-12-2019 20:59
22-12-2019 21:05
Hi @Anonymous User
See if re starting the movie pass (i.e un cancel it) unlocks the one month voucher again and if it then shows the movie pass is valid until the 29th of January under both the Passes & Vouchers / Bills & Payments section of your account then take a screen shot of both.
Then let the movie pass run until say the middle of January then cancel it.
22-12-2019 21:12
It all looked good after i restarted the pass saying i could watch until 29th January, and i thought that was it all sorted.
But then i just went back to my passes and vouchers and this it what it reads, which doesn't look good to me:-
Your first payment is:£11.99
Due on:29 Dec 2019
That first payment should be 29th January !
22-12-2019 21:17 - edited 22-12-2019 21:19
Hi @Anonymous User
What does it say under the Bills & Payments section ?
I know NowTV been having some glitches with certain people's accounts when it comes to voucher passes added.
Pop over to live chat and explain to them what's happening when you originally applied the free voucher and when you restarted the pass after you first cancelled it.
Do you need a link for live chat or are you ok getting in touch with them ?
22-12-2019 21:21 - edited 22-12-2019 21:23
Cheers
The voucher does seem to be stored in some way, but not showing the correct dates which is a worry as i won't be paying £11.99 a month and don't want to get caught out by a poor system.
I did try and find the live chat earlier but nothing seemed to work when i clicked on it or i just went round in circles with no acutal live chat link.
If you have a link that would be great
22-12-2019 21:23
Hi @Anonymous User
I edited my last post and asked if you can check your Bills & Payments section again since restarting the cinema pass.
Does it now show £0 or £11.99 payment for the 29th of December ?
22-12-2019 21:27
Hi
I've cancelled it again, as i don't want an £11.99 charge.
I will probably wait until the 7 day trial expires and see if i can restart the pass hoping that the 1 month movie voucher has been stored on the system.
If not i will contact NowTV live chat.
Thanks for you help
22-12-2019 21:31
Hi @Anonymous User
If you need to contact live chat, then open this link page below and click on the small blue arrow directly underneath How to Get in Touch to reveal the live chat button.
Should the live chat button doesn't start for you, then try a different internet browser with it's adblocking software switched off (MS Edge works for me).
https://help.nowtv.com/gb/get-in-touch/vouchers-offers/offers-promotions
Hope you get it sorted.