20-08-2018 14:16
My broadband is not working and my home phone when I call different numbers always engaged, also can't get in touch with an advisor
Solved! Go to Solution.
20-08-2018 14:42
Hi @Anonymous User
When going to My Account > Technical Checks on here does it say that there is a problem with the line ?
If so, you could try powering down the router and disconnect both the router and telephone cable to the master telephone socket and then reconnect everything again and switch back on the router.
I doubt the above will work and if that is the case if you select My Account > Broadband & Calls and under the moving home section if you click on it a helpline telephone number should appear to contact the broadband team for further assistance.
20-08-2018 14:42
Hi @Anonymous User
When going to My Account > Technical Checks on here does it say that there is a problem with the line ?
If so, you could try powering down the router and disconnect both the router and telephone cable to the master telephone socket and then reconnect everything again and switch back on the router.
I doubt the above will work and if that is the case if you select My Account > Broadband & Calls and under the moving home section if you click on it a helpline telephone number should appear to contact the broadband team for further assistance.
20-08-2018 14:45
20-08-2018 14:53
Hi @Anonymous User
I would suggest contacting the nowtv broadband team for further help, where they can check & test the telephone line at their end.
When signed into the nowtv website with your internet browser, if you click on My Account when using a PC or a person symbol when using a mobile devices (towards the top right of your screen).
Then from the drop down options select " Broadband & Calls" and when the next page appears on your screen select the option " moving home" and if you click on moving home a telephone number should show on screen.
Then use that telephone number to give the nowtv broadband team a call.
20-08-2018 14:56
Is it free as no credit
20-08-2018 14:54
Can't find their number and no credit
20-08-2018 15:09
20-08-2018 17:13
@Anonymous User wrote:
Be grateful if he could
@Anonymous User As @schnapps has said. The best way to get this sorted is to ring our help line as we can only do line tests through that. It sounds like an internal fault or it could be a simple set up issue. They will be happy to assist you.