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Anonymous User
Not applicable

‎21-03-2021 24:19

Upgranding my broadband

So I contacted the now tv care team a while back to upgrade my broadband so that it is faster. They said that an engineer will come and sort something out to do with a green box within 10 days, however it has now been 10 days and my account still says "your broadband is changing" and the same speed as it was before I'm also getting charged the new more expensive price even though I'm not experiencing it.

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2 REPLIES 2
schnapps
Legend 5
Legend 5

‎21-03-2021 24:25

Hi @Anonymous User 

 

Give the NOW Broadband Team a call tomorrow (use the telephone on this link page below).

 

They should be open either at 8am or 9am .

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

schnapps
Legend 5
Legend 5

‎21-03-2021 24:30

In response to schnapps's comment

Hi @Anonymous User 

 

I am assuming you have gone into your online account under My Broadband & Calls > Technical Checks to see if your internet speed has improved even if it still says "Your Broadband is Changing" ?

 

 Your best bet is to give the NOW Broadband Team a call tomorrow.

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