Unauthorized charges

[Anonymous User]

Dear Sir/Madam,

On the 6/4/20 - £8.99 & £11.99..

7/4/20 - £3.00..

and the 9/4/20 - £3.99 was taken from my account without my knowledge or authorization.

I am currently on a benefit and this money taken has effected my outgoing money - Rent, bills, food etc.

I never signed up for anything, and was especially careful not too.

Please take this matter into serious consideration.

As the only other way would be for myself to seek legal action.

Yours sincerely,

Kristian Watson.

Mob:- 07591765143.

Email:- [email removed]

[gavs82008]

@Anonymous User 

Firstly this is a customer forum, in no shape of form should you ever put in contact details. 

Secondly there are a couple of things, another account could have been created using the same payment details. 

You can confirm using this link. 

https://help.nowtv.com/account-finder/ 

If there is only the 1 account, you can check to see recent payments by

https://help.nowtv.com/article/how-do-i-view-my-payment-history

You can also try calling the number on the below link or fill out the form in the link. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Anonymous User]

Same thing happened to me. Avoid this company. They rip people off by taking unauthorised payments often.

Their favourite trick is to continue taking the Boost package after you've cancelled your subscription.

[gavs82008]

@Anonymous User 

A reply to the thread you started as been made.