18-11-2020 10:53
Can Anyone help, one my bill last month was x3 the actual monthly price and had to pay it from a friends card as I was awaiting a new bank opening, now tv have no took it upon there selfs to take money from my friends account without permission? and as per you can’t speak to a human being about this!
19-11-2020 12:21
@Anonymous User
There is a possible change of being a duplicate account using the same card details. Use this link to check.
https://help.nowtv.com/article/find-an-account
Then you can fill this form out for a refund.
https://account.nowtv.com/payments/query/incorrect-charge
That being said, the below link will point you in the direction for Live chat.
https://help.nowtv.com/article/how-to-submit-a-complaint
Make sure to click "chat to an advisor"
19-11-2020 13:09
Yeah, they're crafty in the sense that the payment is usually what is known as a CPA (Continuous Payment Authority) so that you can be billed month to month once you have consented to the first charge (or explicitly cancel). What makes this more difficult is that it's harder to cancel because the merchant needs to process the cancellation/stop payments on their end.
There might be a reason as to why this 'cancellation' however doesn't work for some (see Trustpilot reviews lmao) It's unlike the Direct Debit method where you can cancel it with your bank and it's sorted.
I think the folks at NOW TV have thought carefully about which one they're going to use to retain you as a customer 😉