Paying for Sports Day and not getting access

[SDA]

How do you get to speak to somebody to sort out being charged and then not getting access. 

[gavs82008]

@SDA 

Explain what you mean by not getting access?

[SDA]

@gavs82008 I can’t watch what I’m paying for. Tells me to keep trying. Have up after half an hour

[RoyB]

@SDA 

Start it on your phone, being careful to explicitly stop the stream once it is running, rather than just exiting Now or switching your phone off, then switch to using it on your chosen device.

i don’t know which I am more disbelieving of; that this is the advice that works, or that we have had to keep giving this advice for years now, as Now don’t seem able to figure out what the problem here is, and solve it once and for all 😢

[gavs82008]

@RoyB 

Would be solved by ditching the Day membership completely 😜

[RoyB]

@gavs82008 

[SDA]

Thanks. Tried all of it. Nothing worked.

[RoyB]

@gavs82008 

@SDA 

OK. Sorry about that.

But when the Community can’t help, and the Help really can’t help, the following link leads you to direct contact with Now:-

https://help.nowtv.com/article/how-to-contact-now

Avoid ‘Get Help Quicker’ there; the Nowbot, while it means well, doesn’t know its own limitations, and it won’t help you once you get to this stage.

[NotMrBanks]

@RoyB Hi, I was excited to follow your link to direct access with Now, but it just takes me to the help that is no help loop. Is there an email address or any way of speaking to a human being 😞

[gavs82008]

@NotMrBanks 

Try this link which is the quick way from what @RoyB posted. Make sure to be signed in and use the ‘How to get in touch’ drop down for live chat.

https://help.nowtv.com/get-in-touch/tv/problems-watching-now