Hi @Anonymous User
What playback device are you attempting to use without success ?
Any error message on your playback screen when attempting to connect to the internet ?
Who is your internet provider and are you using the playback device over wifi or Ethernet ?
If you are using a NowTV Box or Stick perhaps go through the trouble shooting steps on this linked help article below.
https://help.nowtv.com/article/troubleshooting-now-tv-box-stick
