Now password

[Zippo]

Hi, i was asked for my Now services password on a call today (sounded like offshore), the agent said without it they are unable to assist me.  I rang back again and different agent said the same.

Is this correct verification protocol ? I dont recall being asked for my password before? Just worried in case i call an incorrect /scam telephone number?

[redchiz1 · Accepted solution]

@Zippo 

No, you should have set up a security password when you registered. 

[Zippo]

Thanks mate, now that makes sense.

Never rang in before, so probably me misunderstanding which password they wanted and auto assumed it was my personal online login. 🤦‍♂️

[redchiz1]

@Zippo 

LOL, no worries. If you can answer on all other personal details to confirm that you are the account holder and explain that you neglected to set this up previously they should help you to do so.