03-01-2016 15:03
Dear Now TV people
Currently there are no official (Now TV approved) videos of the Now TV Black box, why?
UK Bob
Solved! Go to Solution.
04-01-2016 9:56
Hi @ukbobboy,
That's a fair question. We've produced a number of batches of help videos in the past in a number of different ways, but if I'm totally honest with you, we see a bigger benefit for customers in other aspects of support that we're currently focusing on.
I'm a big fan of help videos, so am keen for us to offer them in the future, but they can be quite time consuming (and costly) to create.
Thanks,
Tom
03-01-2016 16:40
Hello, @ukbobboy
While there are no official advertisements specific to the exact model of the NOW TV Box, there is a detailed and authentic section of the NOW TV website which contains compiled information about its features, and the relevant technical specifications. Please click here to access the NOW TV Box information section.
Thanks!
Osculogic
03-01-2016 19:38 - edited 03-01-2016 19:41
Hi Osculogic
I wasn't looking for information as such because I can find it if and when I want to, I was more interested in bite sized professionally produced videos like the ones produced for the white box.
You see, there are a number of amateur produced YouTube videos already out there about the black (and white) box, some with glaring errors. For example, I saw an unboxing video today about the black box that give the impression it had all the facilities of a Roku 3.
Now, if I was a newby looking into buying a smart TV box then seeing that video would have misled me, which is why I believe that an official black box video should be out there. Plus, it is unlikely that anyone new to smart TV boxes are going to look at or even understand the specs.
UK Bob
04-01-2016 9:56
Hi @ukbobboy,
That's a fair question. We've produced a number of batches of help videos in the past in a number of different ways, but if I'm totally honest with you, we see a bigger benefit for customers in other aspects of support that we're currently focusing on.
I'm a big fan of help videos, so am keen for us to offer them in the future, but they can be quite time consuming (and costly) to create.
Thanks,
Tom
04-01-2016 10:49
Cheers Tom
A reasonable and straightforward answer.
UK Bob