14-11-2016 21:33
Does any one else suffer from their box losing wifi connection just as you settle down to watch a programme?
I used to blame the wife, but it happened last time I booked a Sports day pass.
I have to re-boot hub, router and now box. Plus have to re-enter the hub passward . It then works fine until we want to watch another programme.
Is the box just c**p or am I missing something?
Any suggestions please...
Solved! Go to Solution.
14-11-2016 21:43
@Anonymous User
Welcome to the forum.
Could be a few causes but probably due to poor wifi connection. Make sure he box is in an open space, not tucked behind or under the TV, or on a crowded shelf. Sometimes moving the box from one side of the TV to another may help. Also if you have the black NOW TV box and it is in the same room as your router, connecting via an Ethernet cable would help. It's also possible that changing the wifi channel on the router may help (if it's set on auto then rebooting the router should make it select the current best choice).
14-11-2016 21:43
@Anonymous User
Welcome to the forum.
Could be a few causes but probably due to poor wifi connection. Make sure he box is in an open space, not tucked behind or under the TV, or on a crowded shelf. Sometimes moving the box from one side of the TV to another may help. Also if you have the black NOW TV box and it is in the same room as your router, connecting via an Ethernet cable would help. It's also possible that changing the wifi channel on the router may help (if it's set on auto then rebooting the router should make it select the current best choice).
11-06-2019 14:39
Hi I have had a problem with our wifi connection and our Fire stick connection to the network. It was working fine when we first transferred to NOW but after two weeks it started having problems with the WIFI not accessing the internet. we called customer services and they told us to buy a WIFI booster, which I did not appreciate and so they transferred me to the Tech team. they said they would send us a now router which when it arrived we still had the same problem so another call to then resulted in us changing the network key which got everything up and going again for about and hour and now we are back to square one, so I have come up wiuth a solution, I am transferring back to PLUSNET who have given us great customer services in the past and it should resolve all the problems
15-11-2016 1:42
21-11-2016 11:44
Hi @Anonymous User
Sorry for the delay in getting back to you.
I was just wondering if you managed to get this issue resolved ?
If you could let us know.
Thanks
Andy
15-11-2016 7:22
15-11-2016 12:34
16-11-2016 14:54
Try logging into the router admin interface (the details are probably on a sticker on the router itself) and changing the frequency.