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Anonymous User
Not applicable

Free trial charge

I signed up for a free trail a week ago and within 24 hours I was charged £9.99. I've now cancelled the membership but it doesn't say I'll get that back.

 

Why is it so hard to speak to someone? Other than a robot?!

2 REPLIES 2
Saint1976
Elite 3

@Anonymous User a number of options in the link below.

 

https://help.nowtv.com/article/how-to-submit-a-complaint

Saint1976
Elite 3

@Anonymous User incidentally, if you signed up to the combined entertainment and movies trial, you need to cancel both memberships separately as they are given in a combined trial but are 2 independent products.