Disney app

[RG1]

Hi,

my Disney app used to work, it suddenly won’t open. I have a black Roku system box. I have tried updating software & tried uninstalling & reinstalling. Any ideas anyone? 

[schnapps · Accepted solution]

Hi @RG1 

What about a power reboot on both your NOW box and Router.

Also try a forced software update by pressing the Home button on the remote 5 times, quickly by pressing the Fast Forward button 3 times, then quickly pressing the Rewind button 2 times (update the software even if on the same version number).

Only factory reset the NOW box if you subscribe to NOW, otherwise you will either have start a NOW Membership or NOW free trial such has Hayu to get the NOW Box up and running again.

[RG1]

Thank you, i’ll give that a go 

[schnapps]

Hi @RG1 

No guarantee it will work, but those are the things I would try.

Hope you get it sorted.

[schnapps]

Hi @RG1 

Also when you say you already tried uninstalling and reinstalling I am assuming it's the Disney Plus App itself from the NOW My Apps and Apps Store section on your NOW box ?

[RG1]

Hi, yes on Disney App In the App Store section