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Anonymous User
Not applicable

‎25-03-2021 17:35

Broadband

When setting up broadband with now tv do I cancel my current provider or do they?

0
2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎25-03-2021 17:38

@Anonymous User 

Can’t recall if I’m being perfectly honest. Years ago I was with NOW for broadband, but I did cancel my previous supplier before moving over.

 

For a peace of mind you could give the broadband team a call to confirm.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
0
schnapps
Legend 5
Legend 5

‎25-03-2021 17:41

Hi @Anonymous User 

 

If you are on Virgin then you need to contact them to Cancel.

 

Should you be coming from the likes of TalKTalk, BT etc then NOW will take care of it on your behalf.

 

Have a read of the FAQ on this linked article below.

 

https://help.nowtv.com/article/how-do-i-switch-to-now-broadband