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Anonymous User
Not applicable

‎01-09-2020 19:56 - edited ‎01-09-2020 19:56

Broadband not working

Our broadband has never been great, at the moment it is connected to a PS4 in one room, but not to the TV/Amazon stick in the other, both rooms are less than 6 meters away from the box.

After live chat the bot has suggested we restart the router but we have done this before with not much joy.

 

If our speed isn’t very high is this something we can mention to Now TV to try and sort this?

 

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2 REPLIES 2
Anonymous User
Not applicable

‎04-09-2020 12:57

I'm sorry to say, I don't think it'll get any better! I've been trying for ages to get in touch with someone from now customer care,but I believe it's incripted! The best available advise I seem to get is to turn off every mobile, laptop or anything that would work on "broadband" and huddle inches away from router and pray! Wife and I are thinking of just not paying bill to see if they then contact us! Your Not alone! Good luck 🤞

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gavs82008
Legend 5
Legend 5

‎08-09-2020 13:36

@Anonymous User @Anonymous User 

I am not a Now TV broadband customer, so can only point you in the direction of the troublshooting. Much like the bot has told you to do.

Check out this link for hopefully some helpful tips

https://help.nowtv.com/article/having-trouble-with-your-broadband 

 

You can find the free phone number on the link below. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

FYI that I do not work for NOW, just a NOW customer trying to help
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